Staff
Our dedicated staff members are here to provide support, compassion, and information to help you through your journey of grief and the celebration of your loved one’s life. We pride ourselves on providng a concierge type of continuity of service. From the first interaction at the arrangement conference to your loved one's funeral or memorial service until you recieve the final paperwork and follow up you can expect to deal with one funeral director. They are walking alongside you and your family through every step of the process.
Born in Gainesville, GA Andrea grew up in Lilburn and graduated from Berkmar High School. She attended Dekalb College and Lanier Tech. Andrea has worked behind the scenes in an administrative role at Bill Head Funeral Homes since 1997. Her experience in the work force, volunteering and owning a small business are a great resource for her in managing the family business. Andrea is proud to be serving the same families her Father and Husband have served and folks she has known most of her life. Excellence and very personalized care are just two of the attributes she is proud to provide to the families served by Bill Head Funeral Homes and Crematory.
Jesse grew up in Gwinnett county and is a 2015 graduate of Providence Christian Academy and a 2017 Graduate of North Georgia Technical College. He graduated from John A. Gupton Mortuary College in Nashville, TN in May of 2023. Jesse is also our licensed preneed agent.
Steve is a native of Durham, North Carolina, and attended Wingate University and Gupton-Jones College of Mortuary Science. With almost 30 years of experience, he has been employed with Bill Head Funeral Home since 1991. Steve and his wife Betsy are members of St. Monica's Catholic Church and are active in the Duluth Community. Steve has coached baseball and basketball at Shorty Howell and Bunten Road parks. They have 8 children and 10 grandchildren. Steve enjoys playing Frisbee Golf and spending time with his family.
Jimmie is a native of Atlanta and attended Gupton-Jones College of Mortuary Science. Having grown up in the funeral business and with over 30 years of experience, Jimmie has been employed with Bill Head Funeral Home since the beginning of 2013. Jimmie has 3 children and 6 grandchildren. He is a former athelete, and has coached his children in sports over the years. He currnetly enjoys watching his grandchildren compete, along with the Falcons, Braves and Bulldogs. On his weekends off you might find him at the grill cooking up something delicious.
Lindsay graduated from Gupton-Jones College of Mortuary Science in Atlanta in 2013. She becamed licensed in 2015. Lindsay is our crematory manager and a very talented embalmer. You may not see Lindsay but our families definitely benenfit from her excellent work behind the scenes. Her favorite things are Diet Coke and her kitties.
Kathy is a native of Stone Mountain, Georgia and has been employed with Bill Head Funeral Home since 2009. She handles most things office related and is in charge of digital media such as video tributes and all print media. Kathy and her husband, Tom have 2 children.
Alecia is a Licensed Funeral Service Apprentice who graduated from Gupton Jones College of Funeral Service in 2018. She is dedicated to helping families navigate one of life's most difficult journeys with compassion, dignity and understanding. Alecia's goal is to make the grieving process feel less overwhelming by providing guidance, support, and personalized care every step of the way.
Family is at the heart of everything Alecia does. Outside of work, she enjoys spending time outdoors, grilling out with her daughter, Bailey, and her fiance', Harvey. Her strong family values and caring nature allow her to connect with the families she serves on a personal level, helping them create meaningful tributes that honor their loved ones while bringing comfort during a difficult time.
Brooke Hall is a Gupton-Jones College of Funeral Service student who was born and raised in Gwinnett County and is proud to be serving the community she calls home. She is currently persuing her education in funeral service and is passionate about helping families during some of life's most difficult moments with compassion, care and professionalism. Brooke values creating meaningful experiences for families and believes every service should reflect the life and memory of their loved one.
Known for her warm personality and dedication to others, Brooke is committed to continuing her growth in the funeral profession while building lasting relationships in the community. Outside of work and school, she is a huge Disney fan and enjoys visiting Walt Disney World whenever she can, aiming to make a trip there at least once each year.
Jessie comes to us with experience in the funeral industry and some of her required education to become a licensed Funeral Director. She has attended Gupton Jones College of Mortuary Science, and plans to return soon to finish up. Jessie works full time for the City of Duluth Police Department and part time at the Duluth and Tucker Chapels. She and her husband Neal are expecting grandchildren number 13, 14 and 15 in the summer of 2023. She is a busy lady, but not too busy to help make the funeral experience a little easier for our families.
Keith Byers August 12,1965-December 10,2020 Keith and his wife Andrea were co-owners of Bill Head Funeral Homes and Crematory since 2013. He passed away unexpectedly on December 10,2020.
Keith was a native of Lilburn, Georgia, a 1983 graduate of Berkmar High and attended Georgia State University and Gupton-Jones College of Mortuary Science. He worked in the funeral industry for over 30 years and was employed with Bill Head Funeral Home since 1995. He was instrumental in bringing new technology and ideas to the business. He was a stickler for details which served him well in running the business.
Keith was an amazing Dad to his two children, Jesse and Emily. Both played very competitive baseball and softball respectively. Keith coached them both for many years and was in his happy place on the ballfield. He was involved at Lilburn Lions Club Park and was part of the group of leaders and coaches who brought competitive travel softball to Lilburn. He impacted the lives of a lot of young men and ladies through coaching.
Keith loved, hunting, fishing, boating on Lake Oconee, NASCAR racing, classic rock & real country music and spending time with his friends and family. He is sorely missed by the staff and families he has served at Bill Head Funeral Homes. Thanks to his keen business management he left the company on very solid ground. His legacy is being carried on by his wife, Andrea Head- Byers and his son, Jesse Byers.
Bill and Carole are natives of Gainesville, Georgia. Bill attended Young Harris College and Gainesville College. He has worked in the funeral industry for over 60 years. After working in Gainesville for many years, he was co-owner of R.T. Patterson Funeral Home in Norcross and Lilburn from 1979 until 1990 when he purchased the Duluth Chapel and began Bill Head Funeral Home, Inc.
In 2013 Bill and Carole sold the business to their daughter and son-in-law Andrea and Keith Byers. Bill begann working less and eventually retired to care for Carole as she dealt with several chronic health conditions until her passing in October of 2021. The legacy and high standards that Bill and Carole set forth are being carried on by daughter Andrea and grandson Jesse. Three generations proudly serving Gwinnett and the surrounding areas.
